Before work starts
If you cancel before work begins, we refund your payment in full, less any third-party costs already incurred for you (such as domains or licences).
After work starts
Payments cover work completed. If you cancel during a project, we refund any amount paid beyond the work delivered to date.
Products and subscriptions
Refunds for Pitrix products follow the terms on each product's own website.
How to request a refund
Email contact@pitrix.org with your order reference. Approved refunds are paid to the original payment method within 14 working days.